New Visions in Science and Technology Vol. 8

Abstract

Health service is one of the basic services which are very important and needed by the community at large. That is why then, the government through the Ministry of Health of the Republic of Indonesia in 2010 mandated that the level of excellent health basically provides opportunities for individuals or communities to take advantage of their opportunities and potential, so that the level of welfare in general will increase. Related to this, research on health services was carried out, especially related to the implementation of the BPJS (Social Security Administration Agency) at Regional General Hospitals. The aim of research was to explore the concept of state administration in the concept of public service. The service concept focuses on optimizing the BPJS program in handling health for the community. The research was conducted at Pelabuhan Ratu Hospital and Sekarwangi Hospital, Sukabumi Regency, West Java Province. To achieve the goal, a descriptive method with a qualitative approach was used. This method is used to find facts with the right interpretation and accurately describe the nature and actions of group and individual phenomena at the empirical level. The results showed that the BPJS program implemented by the Pelabuhan Ratu Hospital and Sekarwangi Hospital was not optimal.