Determination of Factors Influencing Behavioural Intention to Use the Mobile Wallet

Abstract

Due to the rapid technological advancement in smartphone devices in recent years, the usage of mobile wallets has spread widely across the world. In Malaysia, however, despite a considerable gain in intention for mobile wallet usage, most people in Malaysia still rely on cash to carry out payments. There could be a good number of reasons as to why people are reluctant to use a mobile wallet, which include perceived ease of use, compatibility, perceived behavioural control, and trust. Thus, the objectives of this study are to determine the level of people’s awareness towards mobile wallet intentions and investigate the relationship between perceived ease of use, compatibility, and trust with behavioural intention to use a mobile wallet. This study utilised questionnaires as the mechanism for the collection of data. The data were collected at 80% out of 80 respondents from a total population of 100 employees in a multinational bank. All the data collected was then analysed using Statistical Package for Social Science (SPSS). Numerous tests were converged, including reliability, normality, frequency distribution, descriptive, and multiple regression analysis. This study shows that all the variables have a significant value towards behavioural intention to use a mobile wallet. Trust is the most crucial factor influencing behavioural intention to use a mobile wallet.