An Encourage Arrival of Multi-Server queuing System with Defeat Balking and Feedback Customers

Abstract

In this paper, we develop a finite capacity Multi-server Markovian queuing system with encourage arrival, defeat balking and feedback customers. The customer arrivals follow Poisson process with mean arrival rate \(\lambda\) and service time follow exponential distribution with parameter \(\mu\). The steady state solution and the system characteristic are derived for this model. The analytical results are numerically illustrated and the effects of the nodal parameters on the system characteristics are presented.