Amisha GUPTA; Deepti SHARMA. Investigation on Customers’ Attitude towards Chatbots in Banking Industry of India. Recent Developments in Engineering Research Vol. 12, [S. l.], p. 129–137, 2021. DOI: 10.9734/bpi/rder/v12/3784D. Disponível em: https://stm.bookpi.org/RDER-V12/article/view/1485. Acesso em: 13 jun. 2026.