Badra Sandamali Galdolage. Customer Movement from Traditional Physical Service Encounters to Self-Service Technologies: An Approach to ‘Service Performance’ and ‘User Convenience’. NVST-V5 [Internet]. 2021 Oct. 2 [cited 2026 Jun. 13];:141-52. Available from: https://stm.bookpi.org/NVST-V5/article/view/4120