Badra Sandamali GALDOLAGE. Customer Movement from Traditional Physical Service Encounters to Self-Service Technologies: An Approach to ‘Service Performance’ and ‘User Convenience’. New Visions in Science and Technology Vol. 5, [S. l.], p. 141–152, 2021. DOI: 10.9734/bpi/nvst/v5/2594E. Disponível em: https://stm.bookpi.org/NVST-V5/article/view/4120. Acesso em: 14 jun. 2026.