Badra Sandamali GALDOLAGE. Do Technological Service Encounters Assist or Perplex the User? Exploring the ’Information Richness’ of Web-based Self-Service Technologies. New Visions in Science and Technology Vol. 5, [S. l.], p. 1–12, 2021. DOI: 10.9734/bpi/nvst/v5/2606E. Disponível em: https://stm.bookpi.org/NVST-V5/article/view/4094. Acesso em: 13 jun. 2026.