Hasbullah OTHMAN; Irwan IBRAHIM; Afizan AMER; Norina Ahmad JAMIL; Nor Ratna MASROM. Evaluation of Service Quality and Resulting Customer Satisfaction of Malaysia Local Airlines Company. New Innovations in Economics, Business and Management Vol. 5, [S. l.], p. 65–78, 2022. DOI: 10.9734/bpi/niebm/v5/3296E. Disponível em: https://stm.bookpi.org/NIEBM-V5/article/view/5617. Acesso em: 4 jun. 2026.