Recent Study on Maturity Model for IT Managed Services

Abstract

There is a growing trend for Enterprises to engage Managed Service Providers in order to outsource their IT related activities. The basic intention of adopting a managed service is to transfer the responsibility of managing IT assets to the Managed service provider (MSP) for a financial consideration. The delivery capability of an MSP needs to be assessed in a standardized manner, which can be achieved by way of conceiving a Maturity model for the purpose. A study was conducted to develop a Maturity model for Managed Service providers. This model was implemented on a specific environment and the results were documented. The model had to undergo a few iterations and was refined during the implementation. Maturity scores for target rating were finalized after discussions with the customer teams from functional domains.