Devina OODITH. A Study on Enriched Customer Exchanges through Customer-Centric Technology within a Call Centre. Modern Perspectives in Economics, Business and Management Vol. 8, [S. l.], p. 91–106, 2021. DOI: 10.9734/bpi/mpebm/v8/3933F. Disponível em: https://stm.bookpi.org/MPEBM-V8/article/view/3651. Acesso em: 21 jul. 2026.