Minal SHAH; Sanjay GUHA; Urvashi SHRIVASTAVA. Customer Satisfaction Tool: Cross-Selling. Modern Perspectives in Economics, Business and Management Vol. 7, [S. l.], p. 14–19, 2021. DOI: 10.9734/bpi/mpebm/v7/4010F. Disponível em: https://stm.bookpi.org/MPEBM-V7/article/view/3619. Acesso em: 4 jun. 2026.