Siva Venkatesh ARCOT. Modernizing Computer Telephony Integration: Overcoming Security and Scalability Barriers in Contact Centers. Mathematics and Computer Science: Research Updates Vol. 3, [S. l.], p. 161–177, 2025. DOI: 10.9734/bpi/mcsru/v3/4488. Disponível em: https://stm.bookpi.org/MCSRU-V3/article/view/17490. Acesso em: 13 jun. 2026.