M. J. Renuka PERERA; Gapar M. JOHAR; Ali KATHIBI; Halinah ATAN; Nalin ABEYSEKERA; Isuri R. DHARMARATNE. PLS-SEM Based Service Quality and Satisfaction Analysis in Sri Lanka’s Open Distance Learning. Insights into Economics and Management Vol. 9, [S. l.], p. 56–82, 2021. DOI: 10.9734/bpi/ieam/v9/2549D. Disponível em: https://stm.bookpi.org/IEAM-V9/article/view/944. Acesso em: 3 jun. 2026.