Delores J. LEONARD. Emphasizing the Strategies Hospital Manager Use to Improve Customer Services. Insights into Economics and Management Vol. 7, [S. l.], p. 113–139, 2021. DOI: 10.9734/bpi/ieam/v7/7294D. Disponível em: https://stm.bookpi.org/IEAM-V7/article/view/621. Acesso em: 13 jun. 2026.