Frederico A. de CARVALHO; Marcelino Jose JORGE; Alvaro Vieira LIMA. An Approach to Assessing Service Operations in the Short and Long Runs: Efficiency Analysis and Empirical Application. Insights into Economics and Management Vol. 10, [S. l.], p. 172–184, 2021. DOI: 10.9734/bpi/ieam/v10/8446D. Disponível em: https://stm.bookpi.org/IEAM-V10/article/view/1477. Acesso em: 4 jun. 2026.