Sophie KASSE-KENGNE. Financial Vulnerability, Customer Engagement and Satisfaction in South African Banks: A Structural Equation Model. Economics and Entrepreneurship: The Proceedings of the 10\(^{th}\) International Conference on Business and Management Dynamics (ICBMD), Edition 1, [S. l.], p. 49–68, 2025. DOI: 10.9734/bpi/mono/978-93-49238-53-4/CH4. Disponível em: https://stm.bookpi.org/EETPICBMD/article/view/17189. Acesso em: 28 jul. 2026.