Mabel Birungi KOMUNDA; Aihie OSARENKHOE. Understanding Whether Effective Service Recovery Enables Retention of Complaint-averse Savvy Customers. Business, Management and Economics - Research Progress Vol. 1, [S. l.], p. 158–184, 2024. DOI: 10.9734/bpi/bmerp/v1/864. Disponível em: https://stm.bookpi.org/BMERP-V1/article/view/15182. Acesso em: 4 jul. 2026.