Isaac TWENEBOAH-KODUAH. Aftersales Service and Customer Satisfaction: An Application of the Kano Model. An Overview on Business, Management and Economics Research Vol. 6, [S. l.], p. 100–116, 2023. DOI: 10.9734/bpi/aobmer/v6/6683C. Disponível em: https://stm.bookpi.org/AOBMER-V6/article/view/12793. Acesso em: 3 jun. 2026.